The SmarterProctoring automated system requires a stable Internet connection in order to successfully complete your exam. A connection that is not stable and able to push all the video to the server could result in issues during your exam.
Minimum Recommended Speeds
1 Mbps - Download
1 Mbps - Upload
You may use this online tool to test your Internet speeds.
What if my connection is fast but not stable?
While it is not advised to use an unstable WiFi connection or tethering to a phone for your proctoring session, but it can be done. The automated system will properly throttle the video uploads based on your connection speeds. At the end of the session you may be prompted to hold while the remaining video is flushed from your computer. In this case, please wait for all videos to upload to ensure your testing session is valid and complete.
What can I do to improve my connection speeds?
Use some of the following tips ensure that your connection speed is as fast as possible:
- Ensure that no one else is on your network streaming videos. For example, ensure that multiple devices are not streaming from services like Netflix or playing intensive video games.
- Restart your computer. It is always good to restart your computer to ensure that nothing is running in the background that you are unaware of. Additionally, it is good to free up any extra system resources that are being consumed.
- Connect to the Internet via a hard wired, ethernet, connection. Ethernet connections are always more reliable and faster than WiFi connections.
- Ensure there no software is running on your computer that is eating up your bandwidth, for example backup software.